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FAQ

Here you will find answers to frequently asked questions.

If you have not received an answer, you can contact us here

Is it possible to make changes to existing designs?

Yes, it is possible to make custom changes to existing designs, like changing the size, type or color of gemstone, combining two different designs and more. For a custom designed piece of jewelry, designed and made especially for you, you are welcome to contact me here.

Is it possible to exchange the piece of jewelry?

For our returns and exchange policy, please read here.

What is the difference between 14K and 18K gold?

The karat of gold tells us how much pure gold was used to make a particular gold alloy. You can read more on this subject in my blog.

How long will it be from when I order until I receive my jewelry?

The jewelry will be ready for shipping within 10 working days, the delivery should take another 5 days. (read shipping policy here)

Do you provide a guarantee for my jewelry?

There is a 2 year guarantee for diamonds up to 10 points and gemstones up to half a carat in weight, if they fall out of the piece.

Each piece of jewelry comes with a detailed receipt which can be faxed to an insurance company to insure your jewelry.

What kind of box does the jewelry come in?

The jewelry comes in a hard, high quality box, with my logo on it. The jewelry is also gift wrapped.

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