Production time takes up to 14 business days.
The time of manufacture of a piece of jewelry according to a personal order will be evaluated individually
If you need the jewel for a specific date, you can contact me to see if it is possible
Shipping worldwide is done with Fedex express shipping .
Shipping takes 2-5 buissnes days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
A internathiobal gemological institute certificate is included to all jewelery that has a central diamond weigh over 0.30ct.
The certificate is a certificate on the whole jewelry, not just on the stone. It include the type of gold, the stones, the quality of the stones and the value of the ring for insurance purposes.
Returns and exchanges
- Please contact us within 2 days upon delivery receipt for return or exchanges
- Item must be shipped back in up to 7 days after delivery receipt
- Buyers are responsible for return shipping costs and taxes
- Buyers are responsible for any loss occurring in the return shipment
- Refund will the amount paid minus shipping (both ways), minus 10% restocking fee. The refund will be given once we receive the piece in its original condition
- Cancellations will be refunded minus 10% restocking fee
The following items can't be returned or exchanged:Because of the nature of these items, I can't accept returns for
- Custom or personalized orders
- Custom or personalized items are all jewelry that are not from the original collection or that have an engraving on them or with a "name" on them
- Changing a design's size, stone or in any other way which is not the color of the gold or its finish, is considered a custom jewelry
Conditions of return
- Goods should be returned in their original packaging
- They are to be unused other than for the purpose of trying on for fit.
- To communicate with you about your order
- To fulfill your order
- For legal reasons like paying taxes
Custom and personalized orders
- Yes, Stav fine jewelry are making custom and personalized orders
We also make changes to existing design according to customer's request
- A customer can ask for a size that does not exist in the standard size table. We may charge an extra fee for such a request
Gift wrapping and packaging
- Jewelry arrives in a high quality branded jewelry box
- Customers that can't be reached in order to receive the goods will pay Fedex return shipping fee
**We reserve the right to refuse return of any merchandise that does not meet the above return requirements in our sole discretion.